Vornado/Charles E.Smith

  • Concierge - Part-time

    Job Location US-VA-Arlington
    Posted Date 1 year ago(1 year ago)
  • Overview

    The Concierge will provide exceptional customer service to our residents.  This 3:00 PM to 11:00 PM (Saturday and Sunday) position is the key point of contact for all residents and visitors to our property and strives to build a strong sense of community.  Position requires working on weekends and holidays.  The position is responsible for complying with the operational policies and procedures established by Vornado/Charles E. Smith, LP and Vornado Realty Trust.


    • Provide professional and courteous responses to all incoming calls and visitors to the front desk.
    • Accurately and timely log and audit all incoming and outgoing packages daily.
    • Review resident work order requests via Onesite and/or ActiveBuilding and complete service request call backs.
    • Maintain all Resident Listings.
    • Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas etc.
    • Assist in updating ActiveBuilding information and keep building announcements up to date.
    • Update communication log daily by shift.
    • Communicate effectively and timely with office and maintenance team.
    • Keep front desk clean and organized, and complete daily building check-list.
    • Become an expert on community attractions and local amenities. Provide recommendations to residents.



    • BA/BS Degree preferred
    • The ideal candidate will be focused on customer service in a luxury community with 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role.

    Technical Experience:

    • Computer skills including experience in Windows, Microsoft Word, Outlook, and Excel.

    Other Skills/Requirements:

    • Strong interpersonal skills, oral and written communication skills required.
    • Must have a good, clear telephone voice and diction, and exhibit excellent customer service and phone etiquette.
    • Must present and maintain a professional appearance and a friendly, upbeat, and positive demeanor at all times. (There is a specific dress code policy/uniform for this position).
    • Ability to multi-task while still exhibiting good judgment and composure in a fast paced environment.
    • Excellent verbal and listening skills.
    • Strong organizational skills.
    • Strong analytical skills and effective problem solving skills.
    • Ability to prioritize and work with minimal supervision.
    • Ability to be flexible, dependable, versatile, and work well under pressure.

    Other Important Attributes:

    • Composed demeanor, professional appearance, positive attitude and customer-oriented approach are priorities for this position.
    • Must possess positive interpersonal skills and be able to communicate well and in a positive manner to customers, employees, visitors, and vendors at all times.
    • Must be an independent worker who exercises good judgment and uses discretion, all with minimal supervision.
    • Should be self-directed and motivated, organized, and demonstrate quick turnaround, follow through and follow up.
    • Must be reliable and dependable with excellent attendance; attendance and punctuality are essential functions of this position.
    • The ability to work well under pressure.

    Physical Requirements:


    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.


    While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear.  The employee is regularly required to reach with hands and arms.  The employee is occasionally required to stand, walk, and lift and/or move up to 50 pounds.


    Work Environment:


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.


    Vornado/Charles E. Smith is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


    EEO Employer/Vet/Disabled




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